FAQs
Ordering & Payments
How can I place an order?
Simply select your preferred strap, choose your Apple Watch size and colour, and proceed to checkout. We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, and PayPal.
Is my payment secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We never store your card details.
Can I change or cancel my order?
If your order hasn’t yet shipped, please email us as soon as possible. Once dispatched, we can no longer modify it, but our refund policy still applies.
Shipping & Delivery
Do you offer free shipping?
Yes — we provide complimentary worldwide shipping on all orders.
Which carriers do you use?
We partner with trusted global carriers including Royal Mail, USPS, Canada Post, Australia Post, Deutsche Post, PostNL, La Poste, DPD, and DHL eCommerce, among others, to ensure reliable delivery across the world.
How long does delivery take?
| Region | Estimated Delivery Time |
|---|---|
| UK | 2–4 working days |
| Europe | 4–7 working days |
| North America | 5–9 working days |
| Australia & New Zealand | 7–10 working days |
| Asia & Rest of World | 7–12 working days |
How can I track my order?
Once dispatched, you’ll receive a confirmation email with your tracking number and a link to follow your delivery in real time.
Do I need to pay customs or import fees?
All duties and taxes are included in most regions. If local charges apply, they’ll be clearly indicated at checkout.
Returns & Refunds
What is your refund policy?
In the unlikely event that you’re not completely satisfied, contact us within 14 working days of receiving your order. We’ll issue a full refund — no questions asked.
Do I need to return the product?
No. In keeping with our sustainability principles, we don’t ask for items to be sent back. Instead, we kindly request that you dispose of or recycle the item responsibly, or donate it if it remains in good condition.
How long does a refund take to process?
Once approved, refunds are typically processed within 2–3 working days, depending on your payment provider.
Products & Compatibility
Are your straps compatible with all Apple Watch models?
Yes — every strap is designed to fit all current and past Apple Watch models, including Series 1–11, SE, and Ultra models. Each product page clearly lists compatible sizes for 38–41 mm and 42–49 mm watches.
What materials do you use?
We use top-grain leather, 316L stainless steel, woven nylon, durable silicone, and Milanese mesh, sourced and finished to the highest standards.
Are your straps water-resistant?
Our silicone and steel straps are fully water-resistant, while leather and nylon are designed for everyday wear and light moisture but should be kept dry for longevity.
How do I clean my strap?
-
Leather: Wipe gently with a soft, slightly damp cloth. Avoid soaps or solvents.
-
Metal: Clean with a microfiber cloth; mild soap and water if needed.
-
Silicone: Wash lightly with warm water and allow to air dry.
Sustainability & Craftsmanship
Where are your straps made?
Our straps are designed by a team of former Apple engineers and strap design specialists, and produced in partnership with carefully selected manufacturers that uphold strict ethical and quality standards.
What makes your brand sustainable?
We believe sustainability starts with longevity. Each strap is built to last, reducing waste from frequent replacements. We use recyclable packaging, minimise returns-related transport emissions, and only work with responsible suppliers.
Do you repair or replace straps?
If your strap develops an issue, please contact our team. We’ll arrange a replacement or refund and guide you on responsible disposal — no returns required.
Wholesale & Partnerships
Do you offer wholesale partnerships?
Yes. We collaborate with select retailers and distributors worldwide. Visit our Wholesale page to learn more and submit an application.
Can I become an affiliate?
We offer an exclusive affiliate program for creators and reviewers who share our values of craftsmanship and design integrity. You can find full details on our Affiliates page.
Contact & Support
How can I contact you?
You can reach our customer support team by clicking here. We aim to respond within 24 hours (Monday–Friday).
Do you offer customer support on weekends?
We monitor all inquiries daily. Weekend queries may take slightly longer but will always receive a response within one business day.