Returns

Our Returns Philosophy

We create products built to last — and we stand by their quality.

Each strap is carefully crafted from durable, high-grade materials and inspected before dispatch. While we hope you’ll love your purchase, we understand that sometimes things don’t work out exactly as expected.

If you’re not fully satisfied with your order, please reach out to our team within 14 days of delivery so we can make things right.

A More Sustainable Approach to Returns

Traditional returns often mean products are shipped back and forth across the world — increasing emissions and generating unnecessary waste.

That’s why, rather than requesting that items be sent back to us, we take a different approach.

If a product doesn’t meet your expectations, we’ll issue a refund or replacement, and kindly ask that you dispose of or recycle the item responsibly through your local recycling program.

Whenever possible, we encourage customers to repurpose or donate the strap if it remains in usable condition.

This small change allows us to reduce transport-related emissions and contribute to a more sustainable e-commerce experience — without compromising your satisfaction.

How to Request a Refund or Replacement

Contact our team by clicking here.
Include your order number, a brief description of the issue.
Our support team will review your request and arrange a refund or replacement within 2–3 working days.

No need to post anything back — we trust our customers to handle the product responsibly.

Our Commitment to Sustainability

This returns approach is part of our wider sustainability strategy:

Reducing unnecessary shipping emissions from returned items.
Minimising waste by encouraging reuse, recycling, or donation.
Maintaining quality standards through careful pre-dispatch inspection, reducing the likelihood of returns in the first place.

We believe sustainability is built through thoughtful design, ethical choices, and trust in our customers.

Simplicity. Responsibility. Craftsmanship that lasts.